Some items require a signature for delivery. After the item reaches your local area, the delivery company will contact you via phone, email or text to schedule a delivery date and time that works for you. Once items are in transit, they may take an additional 1-4 weeks for the item to make it to your home. The shipping time frame presented on each product reflects the estimated processing time before the item leaves our warehouse.
and A.P.O boxes.įurniture and other oversized items travel via freight carriers which have extended processing and delivery times.
Items ordered together may not arrive in the same box. Additionally, some items are subject to further processing lead times, so please refer to the individual product pages for the most up-to-date information. In some cases, there will be a delay from when your shipping label is created, and when FedEx actually picks up the item from our warehouse. We have extended our returns timeframe to 60 days, but are also experiencing delays in processing returns and refunds. We advise that you consider your registry list carefully and only add items that you wish to receive.Due to carrier shipping constraints, we’re facing extended shipping timelines on many items of up to 14-18 business days. Please note that products received as part of a gift registry cannot be returned for change of mind, unless faulty or where otherwise required by law.
Refunds will be processed back to the original method of payment. Once received, Peter’s of Kensington will assess the item to determine whether it is damaged or faulty, and will provide a credit, replacement, exchange or refund. Should the product be deemed faulty, damaged or incorrectly shipped you will be issued a returns form and a postage label. If in the unfortunate event that your product arrives damaged / faulty or is incorrectly shipped, please contact our Bridal & Gift Registry Customer Service team on (02) 9662 7373 or email within 30 days of receipt of goods. Please contact our Bridal & Gift Registry Customer Service team on (02) 9662 7373 or email for further instructions to return these goods. Items are in their original, unopened and undamaged packaging Items are returned within 30 days of receipt of goods.Ģ. Gifts that have been duplicated due to an error on our behalf or have been added to the registry by your guests can be returned for a store credit, exchange or gift card to the value of products at the time of purchase, provided:ġ. Gift Registry Purchases Gifts received due to a double up on the registry
#Estelle wine glasses skin
The following products have no returns policy unless the seal is intact or the item is faulty, significantly different from what was advertised, not doing what it was supposed to, or where otherwise required by law:ĬDs, DVDs, Perfumes, Skin Care, Jewellery, Handbags, Watches, Manicure Sets, Foot Spas, Pillows, Perishable Foods, Hampers, Hair Brushes, Pierced Earrings, Pens and children’s soft toys, monogrammed or personalised items. Please chose carefully as we do not offer exchange or refund for change of mind on Peter’s of Kensington Gift Cards and Notes of Credit. Following collection, Peter’s of Kensington Returns Policy will only extend to an exchange, gift card or store credit at our discretion for change of mind. The Returns Policy for in-store collect items correlate with that of ‘Purchases made from the Kensington Store or Alexandria Weekend Warehouse’ (see below), with the exclusion that a change of mind shall permit you to a gift card, exchange, store credit or refund at our discretion at the time of collection.
This cost will be refunded to you if item is deemed faulty. If you believe your item is faulty after the 30 day time criteria, Peter’s of Kensington may require you to send the item back at your expense for assessment. Refunds will be processed according to your original method of payment. Should your item be deemed faulty, damaged or incorrectly shipped, Peter’s of Kensington will provide a gift card, exchange, store credit or refund. If in the unfortunate event your item arrives faulty, damaged or incorrectly shipped, please contact our customer service team on (02) 9662 1099 or alternatively email within thirty (30) days of receipt of goods. Items can be returned via post box or post office, depending on the size of the return parcel.įaulty, Damaged or Incorrectly Shipped Items Please ensure that the returned product is suitably packaged to prevent damage during return shipping. Items are in original, unopened and undamaged packaging. Items are returned within thirty (30) days of the time of receipt of goods ģ. If you have changed your mind about a purchase, Peter’s of Kensington will offer a gift card, exchange, store credit or refund at our discretion, to the amount of the item(s) at the time of said purchase, provided that:ġ.
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